DETAILS
| Closing Date | 2023/02/14 |
| Reference Number | TRU220927-3 |
| Job Title | Credit Operations Supervisor |
| Business Area | Credit Service |
| Job Type | Permanent |
| Location – Country | South Africa |
| Location – Province | Gauteng |
| Location – Town / City | Pretoria |
| Job Description | We are looking for someone to lead, guide, develop, support and manage a team of Collectors, while ensuring that key performance requirements are achieved and delivered in line with operational requirements, processes and systems. |
| Key Responsibilities | • Staff scheduling • Staff training .Staff performance monitoring • Managing poor performance • Recruitment • Managing the daily work flow processes • Daily, weekly and monthly reports • Call monitoring • Rotating night shift |
| Qualifications and Experience | • Matric • Previous supervisory experience (minimum of 3 years) • Essential to have experience and knowledge of Vision Plus, as well as experience in a Call Centre/Credit environment. Collections experience would be required. |
| Competencies | • PC literacy (Word, Excel, Outlook) • Exceptional verbal and written communication skills • Strong people skills • Pro-active and energetic • Highly service orientated and results driven • Must be able to multitask and make decisions • Organised and methodical • A role model with Credit Services • Leadership potential • A strong track record of consistent performance within Credit Services |