KFC is hiring

KFC is hiring Position: Restaurant General Manager SA

Job Ref #: KimberleyRGM2020 Industry: Hotel/Catering/Hospitality/Leisure Job Type: Permanent Salary: Market Related

KFC is hiring Restaurant General Manager SA is responsible for leading and overseeing all aspects of the KFC restaurant business. The primary goal is to create a culture of excellence by coaching, developing, motivating, and engaging all employees. By fostering a “beat year ago” mentality, the manager will drive the growth and success of the KFC brand through the development and communication of a breakthrough strategy that delivers outstanding business results. The manager will also prioritize providing exceptional customer experiences and products through a focus on hospitality.

Job Functions: KFC is hiring PEOPLES

• Ensure all employees understand and embody the culture principles in their roles.
• Manage staffing levels and recruitment using the KFC is hiring Bench Planning process to maintain optimal staffing at all times.
• Utilize recruitment systems and tools effectively.
• Adhere to legislative requirements associated with employee recruitment.
• Guide new starters through the onboarding process, ensuring completion of all necessary paperwork.
• Oversee the induction and in-store training of new employees.
• Maintain up-to-date employee files and training records.
• Conduct performance appraisals and individual development plans for managers and employees to foster a high-performance culture.
• Develop team members and managers to build a strong talent pipeline.
• Facilitate regular management and team meetings in line with KFC SA’s RGM Success Routines.
• Manage employee relations issues and escalate when necessary.
• Monitor team absence and take appropriate action.
• Ensure compliance with health, safety, and food hygiene regulations.
• Provide training on fire procedures, health and safety, food hygiene, and security/robbery procedures.
• Conduct disciplinary inquiries as required.

CUSTOMER

• Create a customer-focused environment that appeals to KFC’s diverse customer base.
• Conduct compliance evaluations and implement actions for continuous improvement.
• Manage customer complaints in accordance with company policy, escalating issues when needed.
• Review customer feedback reports and communicate action plans to meet company standards.
• Address issues from health department audits and implement corrective action.
• Utilize company tools and reports to deliver excellent customer service consistently.

SALES

• Maximize sales through exceptional operational standards and customer service.
• Set and communicate bold sales goals to the team, striving to exceed targets.
• Collaborate with the local marketing team to execute local marketing activities.
• Stay informed about local competition and increase visibility within the community.
• Share best practices with surrounding KFC restaurants.
• Foster a strong sales culture by setting clear targets for team members and managers.
• Manage team member incentives and provide regular recognition.
• Ensure points of sale are up to date and train the team on new products.

PROFIT

• Maximize restaurant profitability by controlling costs.
• Develop a strategy to enhance profitability, regularly reviewing and adapting as needed.
• Accurately forecast sales and labor to reflect trends and promotions.
• Prepare and plan for monthly business reviews.
• Utilize system reports and tools to guarantee product availability.
• Conduct monthly financial audits and communicate results to the Area Coach.
• Follow up on official financial audit action plans.
• Review and analyze daily, weekly, and monthly paperwork.
• Maintain management folders in accordance with success routines.

GENERAL

• Act as a deputy for the Area Coach when required.
• Provide support to KFC restaurants within the area.
• Attend area meetings and RGM ‘Round Tables’ as needed.
• Manage new product rollouts.
• Participate in area/regional projects and represent KFC at community/commercial events.
• Embrace and adapt to new systems and processes.
• Identify talent outside of the KFC Equity business and escalate to the Area Coach and HRBP.
• Prepare

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