CAPITEC AGENT: CLIENT CARE
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Location: Johannesburg, GT, ZA
Company: Capitec Bank Ltd
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CAPITAC AGENT: CLIENT CARE..We’re on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry.y To be part of the journey, follow the steps below:
1. To see what this job is about and complete a short assessment, please click here!
2. Once you have completed the above finalize your application by clicking apply below
CAPITAC AGENT: CLIENT CARE
- To provide administrative service and support to Capitec Bank’s clients; utilizing product knowledge to attend to enquiries and complaints relating to account information and card transactions.
- To provide support to all clients making use of Capitec Bank’s Internet Banking and Mobile Banking services.
Experience
Minimum:
- 1 – 2 years inbound contact centre
- Customer service experience
Qualifications (Minimum) CAPITAC AGENT: CLIENT CARE
- Grade 12 National Certificate / Vocational
Qualifications (Ideal or Preferred)
Knowledge
Minimum:
- Call centre processes and procedures
- Customer care and service protocol
Skills
- Communications Skills
- Problem solving skills
- Telephonic / Call skills
- Attention to Detail
Conditions of Employment
- Clear criminal and credit record
- Willing to work regular shifts or weekends or rotational standbys
Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.
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