INSTALLATION ASSISTANT TECHNICIAN
Location: Midrand | Salary: Market Related | Posted: 20 Oct 2022 | Job Type: Full Time and Permanent | Business Unit: South Africa – Cash Solutions | Region / Division: Cash Division | Reference: G4S/TP/7620013/221678Apply now
Remuneration and benefits will be commensurate with the seniority of the role and in compliance with company remuneration policy and practice.
JOB INTRODUCTION:
Deposita has a vacancy for a Installation Assistant Technician based at our operations in Midrand.
Assist the Installation Technician that serves the Clients with onsite installation, repair, maintenance and test tasks (Automated Banking Machines). Training clients on the process and usage of ABM
The successful incumbent is a self-starter with a proven track record in maintaining company policy, adopting best practices, and is able to exercise sound judgement in the pursuit of the achievement of the goals of the organisation, and understanding the role which Security plays within a successful business unit. The incumbent will be expected to be results driven and to live the values of the organisation.
ROLE RESPONSIBILITY:
Key Performance Areas:
| KEY PERFORMANCE AREAS | |
| KPA | PERFORMANCE STANDARDS |
| Effective installation and maintenance | Assist to install or de-install new ABM on client’s premisesAssist to provide training to the client on the day of installation and ensure completion of training certificate Assist to hand in paperwork related to the installation to the Inception Office Administrator the following dayAssist with cleaning ABM Inside: (Use blower, brush, and wipe clean (Check that hinge bolts are tightened)Assist with cleaning ABM Outside: (All labels present and in good condition)Assist with checking all cable connections: (All cables neatly cable-tied)Assist with cleaning and check frame rail.Assist with servicing and clean canister: (Check corner and gears. Verify display of correct canister number on screen RFID tag).Assist with servicing and clean Bill acceptor: (Clean lenses).Assist with confirming dual modem (Yes or No). Record sim number. Assist with verifying that ABM SIM card send/receive / Open and close doorAssist with verifying that ABM Serial Number: (Barcode number of ABM)Assist with verifying ABM Flash Number.Assist with servicing and clean batteries: (Check connections and conditions of battery).Check power on batteries.Assist with verifying time displayed by ABM.Assist with verifying date displayed by ABM.Assist with verifying software Version: (01 or 05).Assist with servicing and clean printers.Assist with verifying signal strength. Confirm extended aerial Assist with testing device with notes |
| Safety Operating Procedure | At all times during your daily task and installation wear the provided Personal Protective Equipment.Daily check equipment that is well maintained and fit to be used.Ensure compliance with company site safety rules and proceduresMaintain a positive interest in health, safety and well-being initiatives. |
| Stock and Seals | Assist with collecting and ensuring allocated equipment and tools are loaded after the installationCollect and deliver seals at Cash CentersAssist to ensure that seals in the stop loss bags corresponds with the list from the officeAssist to ensure that all canisters are properly sealed when inserted at a client. |
| Other Ad hoc responsibilities | Assist with repairing ABM’s on client’s sites and ensure in working condition before leaving the premisesAssist with docking canisters at the Cash Center “Regions”Ensure that canisters are docked at the factory under supervision |
| Health and Safety | Report all safety incidents to the relevant peopleDiscuss all safety incidents on all levelsFollow-up on any activities assigned through safety meeting/committee/representative/ managementComply with safety policies and procedures at workplaceDistribute safety information as and when required |
4. Competencies:
| MINIMUM REQUIREMENTS | ||
| Knowledge | Skills | Attributes |
| Knowledge of Deposita standard operating proceduresCustomer Service and liaison Investigations Skills | Computer literate – ability to work on Excel, MS Outlook, WordCommunication (written and verbal)Sharing and cooperatingCustomer ThinkingProblem Solving Proven field service | Work under pressureDealing with changing circumstancesAttention to detailDelivering great customer service |
5. Internal training associated with competencies:
To be completed after the appraisal
6. Minimum qualification
- Grade 12.
- 2 years admin experience.
- Knowledge of the industry would be an advantage.
THE IDEAL CANDIDATE:
Key Performance Areas:
| KEY PERFORMANCE AREAS | |
| KPA | PERFORMANCE STANDARDS |
| Effective installation and maintenance | Assist to install or de-install new ABM on client’s premisesAssist to provide training to the client on the day of installation and ensure completion of training certificate Assist to hand in paperwork related to the installation to the Inception Office Administrator the following dayAssist with cleaning ABM Inside: (Use blower, brush, and wipe clean (Check that hinge bolts are tightened)Assist with cleaning ABM Outside: (All labels present and in good condition)Assist with checking all cable connections: (All cables neatly cable-tied)Assist with cleaning and check frame rail.Assist with servicing and clean canister: (Check corner and gears. Verify display of correct canister number on screen RFID tag).Assist with servicing and clean Bill acceptor: (Clean lenses).Assist with confirming dual modem (Yes or No). Record sim number. Assist with verifying that ABM SIM card send/receive / Open and close doorAssist with verifying that ABM Serial Number: (Barcode number of ABM)Assist with verifying ABM Flash Number.Assist with servicing and clean batteries: (Check connections and conditions of battery).Check power on batteries.Assist with verifying time displayed by ABM.Assist with verifying date displayed by ABM.Assist with verifying software Version: (01 or 05).Assist with servicing and clean printers.Assist with verifying signal strength. Confirm extended aerial Assist with testing device with notes |
| Safety Operating Procedure | At all times during your daily task and installation wear the provided Personal Protective Equipment.Daily check equipment that is well maintained and fit to be used.Ensure compliance with company site safety rules and proceduresMaintain a positive interest in health, safety and well-being initiatives. |
| Stock and Seals | Assist with collecting and ensuring allocated equipment and tools are loaded after the installationCollect and deliver seals at Cash CentersAssist to ensure that seals in the stop loss bags corresponds with the list from the officeAssist to ensure that all canisters are properly sealed when inserted at a client. |
| Other Ad hoc responsibilities | Assist with repairing ABM’s on client’s sites and ensure in working condition before leaving the premisesAssist with docking canisters at the Cash Center “Regions”Ensure that canisters are docked at the factory under supervision |
| Health and Safety | Report all safety incidents to the relevant peopleDiscuss all safety incidents on all levelsFollow-up on any activities assigned through safety meeting/committee/representative/ managementComply with safety policies and procedures at workplaceDistribute safety information as and when required |
4. Competencies:
| MINIMUM REQUIREMENTS | ||
| Knowledge | Skills | Attributes |
| Knowledge of Deposita standard operating proceduresCustomer Service and liaison Investigations Skills | Computer literate – ability to work on Excel, MS Outlook, WordCommunication (written and verbal)Sharing and cooperatingCustomer ThinkingProblem Solving Proven field service | Work under pressureDealing with changing circumstancesAttention to detailDelivering great customer service |
5. Internal training associated with competencies:
To be completed after the appraisal
6. Minimum qualification
- Grade 12.
- 2 years admin experience.
- Knowledge of the industry would be an advantage.
ABOUT THE COMPANY:
G4S is the world’s leading international security solutions group, which specialises in outsourced business processes in sectors where security and safety risks are considered a strategic threat. G4S is the largest employer quoted on the London Stock Exchange and has a secondary stock exchange listing in Copenhagen. G4S has operations in more than 90 countries and employ more than 540,000 employees, making us one of the world’s largest private employers.
At G4S South Africa, our vision is to be recognised as the leader in providing security solutions. We therefore endeavour to build and maintain a motivated, capable workforce who are proud to work for our region and able to deliver our commercial strategy. We continue to build on the excellent people management practices which are in place across the Group in order to fully engage our workforce.
G4S is an organisation which is defined by its values, which are:
- We act with Integrity and Respect – Our business activities and relationships are built on trust, honesty and openness. We do what we promise and always strive to do the right thing. We listen. We treat our colleagues, customers and those in our care with the utmost respect.
- We are passionate about Safety, Security and Service Excellence – We are passionate about working safely and take great care to protect our colleagues and customers from harm. We are experts in security and use that knowledge to protect our customer’s assets. We keep our promises and are passionate about delivering high levels of customer service.
- We achieve this through Innovation and Teamwork – We invest in technology and best practice to continuously improve the products and services we offer. We challenge ourselves to find new ways of helping our customers achieve their goals. We work together as a team, valuing everyone’s contribution, to ensure we achieve the best results for our customers and our business.
For more information on G4S, please visit: www.g4s.com