Business Process Engineer

Business Process Engineer

Date: 16 Mar 2024

Location: Sandton, GT, ZA

Company: Capitec Bank Ltd

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We’re on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

1. To see what life at Capitec is all about and complete a short assessment,

2.  Once you have completed the above finalize your application by clicking apply below.

Purpose Statement of Business Process Engineer

  • To support the vision and strategy and enhance the capability of a Business Unit through the development and implementation of innovative business processes and models. 
  • To identify process improvement opportunities that will enhance the functioning of the Business Unit in line with its strategic objectives and regulatory requirements and ensure the business benefit is achieved through measurement of success. 



  • Demonstrated success in delivering operational excellence and efficiency improvements, particularly in call center and back-office environments, is advantageous.
  • Proven expertise in automation within the banking industry is essential.
  • Extensive experience in implementing automation solutions in a banking or financial service setting.
  • In-depth knowledge of banking channel processes, compliance requirements, and adherence to security standards.
  • Strong proficiency in process assessment, analysis, and documentation.
  • Familiarity with emerging technologies and current trends in process automation within the banking sector.
  • Experience in methodologies such as Six Sigma, Lean, Business Improvement, and Agile.


  • 5+ years relevant experience in processing systems, processes, procedures and support in a financial services/ banking environment. 
  • Strategic business case development.
  • Translating Divisional strategies and regulatory requirements into a business area target operating model. 

Qualifications (Minimum)

  • Grade 12 National Certificate / Vocational
  • A relevant tertiary qualification in Engineering – General

Qualifications (Ideal or Preferred)

  • A relevant post-graduate qualification in Engineering – General or Information Technology



  • Lean way of work principles
  • Business Change Life Cycle and change management principles  
  • System Development Life Cycle
  • Project Management Lifecycle                                                 
  • Agile Way of Working Practices   
  • Quality Management 
  • Risk & Issue Management 
  • Developing a business case
  • Client experience / client journey mapping
  • Process frameworks (Strategy, Planning, HR, Finance, Marketing, Sales, Assets, Procurement, Production)
  • Process Simulation Modelling
  • Financial Modelling   


  • Banking processes and procedures
  • Data and trend analysis 


  • Communications Skills
  • Analytical Skills
  • Problem solving skills
  • Interpersonal & Relationship management Skills
  • Facilitation Skills
  • Negotiation skills

Conditions of Employment

  • A valid driver’s license and own vehicle is required
  • Contactable via own mobile phone
  • Must have fingerprints which are detectable/recognisable on Capitec Bank’s internal electronic banking system
  • Clear criminal and credit record

Capitec is committed to diversity, applications to this position will strictly be considered in support of our employment equity goals.

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