Credit Operations Supervisor (TRU220927-3) - Truworths
Closing Date2023/02/14
Reference NumberTRU220927-3
Job TitleCredit Operations Supervisor
Business AreaCredit Service
Job TypePermanent
Location – CountrySouth Africa
Location – ProvinceGauteng
Location – Town / CityPretoria
Job DescriptionWe are looking for someone to lead, guide, develop, support and manage a team of Collectors, while ensuring that key performance requirements are achieved and delivered in line with operational requirements, processes and systems.
Key Responsibilities• Staff scheduling
• Staff training
.Staff performance monitoring
• Managing poor performance
• Recruitment
• Managing the daily work flow processes
• Daily, weekly and monthly reports
• Call monitoring
• Rotating night shift
Qualifications and Experience• Matric
• Previous supervisory experience (minimum of 3 years)
• Essential to have experience and knowledge of Vision Plus, as well as experience in a Call Centre/Credit environment. Collections experience would be required.
Competencies• PC literacy (Word, Excel, Outlook)
• Exceptional verbal and written communication skills
• Strong people skills
• Pro-active and energetic
• Highly service orientated and results driven
• Must be able to multitask and make decisions
• Organised and methodical
• A role model with Credit Services
• Leadership potential
• A strong track record of consistent performance within Credit Services


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