KFC is hiring

KFC is hiring Position: Restaurant General Manager SA

KFC is hiring

Job Ref #: KimberleyRGM2020 Industry: Hotel/Catering/Hospitality/Leisure Job Type: Permanent Salary: Market Related

KFC is hiring Restaurant General Manager SA is responsible for leading and overseeing all aspects of the KFC restaurant business. The primary goal is to create a culture of excellence by coaching, developing, motivating, and engaging all employees. By fostering a “beat year ago” mentality, the manager will drive the growth and success of the KFC brand through the development and communication of a breakthrough strategy that delivers outstanding business results. The manager will also prioritize providing exceptional customer experiences and products through a focus on hospitality.

Job Functions: KFC is hiring PEOPLES

  • Ensure all employees understand and embody the culture principles in their roles.
  • Manage staffing levels and recruitment using the KFC is hiring Bench Planning process to maintain optimal staffing at all times.
  • Utilize recruitment systems and tools effectively.
  • Adhere to legislative requirements associated with employee recruitment.
  • Guide new starters through the onboarding process, ensuring completion of all necessary paperwork.
  • Oversee the induction and in-store training of new employees.
  • Maintain up-to-date employee files and training records.
  • Conduct performance appraisals and individual development plans for managers and employees to foster a high-performance culture.
  • Develop team members and managers to build a strong talent pipeline.
  • Facilitate regular management and team meetings in line with KFC SA’s RGM Success Routines.
  • Manage employee relations issues and escalate when necessary.
  • Monitor team absence and take appropriate action.
  • Ensure compliance with health, safety, and food hygiene regulations.
  • Provide training on fire procedures, health and safety, food hygiene, and security/robbery procedures.
  • Conduct disciplinary inquiries as required.


  • Create a customer-focused environment that appeals to KFC’s diverse customer base.
  • Conduct compliance evaluations and implement actions for continuous improvement.
  • Manage customer complaints in accordance with company policy, escalating issues when needed.
  • Review customer feedback reports and communicate action plans to meet company standards.
  • Address issues from health department audits and implement corrective action.
  • Utilize company tools and reports to deliver excellent customer service consistently.


  • Maximize sales through exceptional operational standards and customer service.
  • Set and communicate bold sales goals to the team, striving to exceed targets.
  • Collaborate with the local marketing team to execute local marketing activities.
  • Stay informed about local competition and increase visibility within the community.
  • Share best practices with surrounding KFC restaurants.
  • Foster a strong sales culture by setting clear targets for team members and managers.
  • Manage team member incentives and provide regular recognition.
  • Ensure points of sale are up to date and train the team on new products.


  • Maximize restaurant profitability by controlling costs.
  • Develop a strategy to enhance profitability, regularly reviewing and adapting as needed.
  • Accurately forecast sales and labor to reflect trends and promotions.
  • Prepare and plan for monthly business reviews.
  • Utilize system reports and tools to guarantee product availability.
  • Conduct monthly financial audits and communicate results to the Area Coach.
  • Follow up on official financial audit action plans.
  • Review and analyze daily, weekly, and monthly paperwork.
  • Maintain management folders in accordance with success routines.


  • Act as a deputy for the Area Coach when required.
  • Provide support to KFC restaurants within the area.
  • Attend area meetings and RGM ‘Round Tables’ as needed.
  • Manage new product rollouts.
  • Participate in area/regional projects and represent KFC at community/commercial events.
  • Embrace and adapt to new systems and processes.
  • Identify talent outside of the KFC Equity business and escalate to the Area Coach and HRBP.
  • Prepare


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