TEAM LEADER CMD X2 – REF: TELE- JWEX366/2022
CLOSING DATE: 29 SEPTEMBER 2022
TEAM LEADER CMD X2 – REF: TELE- JWEX366/2022
REMUNERATION: R408 828 BASIC SALARY PER ANNUM
PURPOSE
To effectively manage water disconnections, restrictions, water reinstatements and site validations in order to attain Johannesburg Water and City of Johannesburg financial sustainability through revenue collections.
KEY RESPONSIBILITIES
Allocate daily workload to Meter Technician-Credit Management Disconnections on work received from City of Johannesburg. Schedule quarterly performance management meeting with staff complete and submit performance appraisal documents to management. Ensure on daily basis that cut off instructions and reconnections requests are allocated from CCMS/Manual excel spread sheets emails and cell phone messages to the relevant personnel for execution. Carry out field audit once weekly on work done by the Auditor to ensure that the investigated instructions were correctly completed and the correct stand was visited. Arrange and go out with Metro Police to problematic arears where disconnections needs to be carried out when required. Carry out control audits on field and administrative work daily on work orders on SAP/CCMS. Identify problem arears timorously and implement corrective measures involving management where necessary. Attend to disciplinary hearings and present cases at disciplinary hearing when needed. Conduct quarterly performance appraisals for each staff member and coaching where necessary. Complete appraisal documents. Arrange and chair monthly meetings with City of Johannesburg and Southdale Depot to address problems experienced. Audit work reported to the Depot to ensure subordinates capture data correctly. Submit reports to Manager on work progress. Ensure data capturing and information meets Johannesburg Water standards. Check and sign vehicle lo-sheets with subordinates.
JOB REQUIREMENTS
Essential qualifications and experience:
• Grade 12 (NQF 4). Credit Management/Finance or Management Related Diploma (NQF 6)
• Must have 5 years in meter auditing or investigation experience in a municipal or similar environment of which 3 years must be related to Meter Auditing or Disconnections.
• Supervisory experience.
• Knowledge of the various management information systems namely: MRQC, GIS, and Routemaster.
• Microsoft Office (Excel and Word).
• Knowledge of municipal By-laws to water services
• Driver’s License
Please forward your CV and qualifications to: Email: jw.tele366@jwater.co.za quoting the relevant reference number and job title in the subject line of your correspondence