INVESTIGATOR Department: Office of the Ombudsman
Branch: Investigations & Complaints
Designation: Investigator
Remuneration: R49 989.72 pm (basic salary, excluding benefits)
Location: Sappi Building, 48 Ameshoff Street, Braamfontein

Minimum Requirements: INVESTIGATOR

  • Grade 12 (NQF level 4) plus a Law degree or equivalent (NQF 7);
  • 6 – 8 years’ appropriate experience in handling of complaints/investigations and
    customer service environment;
  • Own reliable transport with valid driver’s license.

Primary Function:
To investigate all complaints relating to alleged acts of maladministration where
members of the public within the City of Johannesburg are alleged to have suffered an
injustice as a result of such male administration by the administration or any of its
employees, and where such acts allegedly infringe upon the Constitutional rights of an
individual, are investigated in line with the Ombudsman By-law and dealt with in a
proper manner.

Key Performance Areas:

INVESTIGATOR any alleged act or omission or any attempt by an employee serving in the
municipality or municipal entity which constitutes any maladministration in the affairs of the
municipality to the prejudice of a member of the public;

  • Ensure the engagement of the public, to promote the knowledge and awareness of the
    Office of the Ombudsman’s roles and responsibilities;
  • Compile reports relating to investigation work in the Office of the Ombudsman and
    monitoring the implementation of recommended corrective action;
  • Investigate complaints of Human Rights violation by the administration of the municipality.

Leading Competencies:

Advanced Computer literacy (Microsoft Word, Excel, PowerPoint and database

  • Excellent Communication skills (verbal and written);
  • Deadline driven, extensive drive and perseverance;
  • Investigation and Report writing skills;
  • Strong organizing and attention to detail skills; People Management; Stakeholder
    Management; Conflict Management and Risk Management.
  • High level of confidentiality and organisational skills;
  • Time Management, working independently, under pressure, and the ability to prioritise.

Core Competencies:

Good interpretation and application of the law;

  • Comprehensive understanding of local government processes and programmes as well
    as report writing skills;
  • Collaborative/Teamwork, Values and Integrity, Well-developed attention to detail, and
  • Customer and Service Delivery Management (Batho Pele) Ethics, Professionalism;
  • Impact and Influence according to City’s protocols, legislation, and standards.

“All suitably qualified candidates are encouraged to apply and will be
considered. The City of Johannesburg applies the principles of employment
equity as per National legislation and policy guidelines and will consider
designated groups in line with these requirements. Preference will be given to
previously disadvantage group including those with disabilities.
Appointments will be made in accordance with the approved Employment
Equity Plan to promote its equitable representation in terms of race, gender, and
Please take note that only online applications will be considered. Please apply
by using the following link below:
Contact Person: Humphrey Mphahlele
Tel No: 011 288 2800
Applicants are respectfully informed that, if no notification of
appointment/response is received within six (6) weeks of the closing date, they
must accept that their application was unsuccessful. By submitting your
application for a position at the City of Johannesburg, you are consenting that
the personal information submitted as part of your application may be used for
the purposes of the Recruitment and Selection and related process. In terms of
the Talent Acquisition Policy of the City of Johannesburg, you hereby consent
to the following risk checks should your application be shortlisted:

  • Credit Record,
  • CV validation and
  • Employment record verification,
  • Criminal check, and
  • Identity validation.

Leave a Reply

Your email address will not be published. Required fields are marked *